At Lux Lifestyle, we aim to make your shopping experience as convenient and secure as possible. We accept the following payment methods:

1. : Visa, MasterCard, American Express, and other major credit and debit cards.
   
2. : We accept UPI payments for easy and secure transactions.
   
3. : Make payments directly from your bank account using net banking.
   
4. : Secure and global payment option via PayPal.
   
5. : Available for Indian customers, allowing you to pay in cash when your order is delivered.
   

All payments are processed securely, and we ensure the highest level of encryption to protect your data. If you have any questions regarding payment methods, feel free to reach out to our customer support team.

Return & Refund Policy

At Lux by The Godfather, we are committed to delivering top-quality products and customer satisfaction. However, we have a strict policy in place to ensure a smooth process for returns and exchanges. Please read the following terms carefully.

🕒 Return Window:

• Products can only be returned within 3 days of receiving the item, only if the product is damaged or there is a significant issue with the item.

• Returns will not be accepted if the product is used, altered, or in any condition other than its original state.

📦 Eligibility for Return:

• The item must be unused, undamaged, and in original packaging.

• The original invoice must be included in the return package.

• The product should not be worn or altered in any way.

• Returns are only allowed if the product was received damaged or with a discrepancy. To qualify for a return, you must provide clear proof of damage or incorrect product. Unboxing video/photos showing the issue must be shared within 24 hours of receiving the product.

🚫 Items Not Eligible for Return:

• Used or damaged products that were not reported with proof of damage at the time of receiving the order.

• Items purchased during sales or discounted promotions.

• Products where a return request is raised after 3 days from receiving the product.

• Products without the required unboxing video showing the damage or issue.

💸 Refund Process:

• No refunds will be issued unless the product is damaged or the wrong item is received, as long as the product meets the return eligibility criteria.

• In the event a return is approved, we will only issue an exchange or store credit, not a cash refund.

• For COD orders, no refund will be processed in cash; only store credit or product exchange will be offered.

📞 How to Request a Return:

• To request a return, please email us at support@luxbythegodfather.com with the following details:

  • Order ID.

  • Unboxing video/photos showing the damage or incorrect item.

  • We may ask for further details based on the situation to proceed with the return request.

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Why Proof Is Important:

We ask for unboxing videos and photos to ensure that we can verify the condition of the product when it arrives to you. This process ensures that any discrepancies are handled in the most efficient way possible, protecting both you and us from fraud or misuse of the policy.

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We offer easy returns on most of our products. If you are not completely satisfied with your purchase, you can return the item within 3 days of receiving it. The item must be in its original condition, unused, and in the original packaging. To initiate a return, please contact our customer support team, and we will guide you through the process.

Yes, all the products sold on our website are 100% authentic and sourced from trusted suppliers. We offer premium quality luxury jewelry, fashion, Saree and accessories to ensure you get only the finest products. We stand by the authenticity and craftsmanship of every item we sell.

If your item arrives damaged, please contact us immediately with photos of the damage and the packaging. We will assist you in processing a replacement or refund as quickly as possible. Your satisfaction is our priority, and we want to ensure that every product you receive is in perfect condition.